Shipping, Return & Refund
Hi! Thanks for choosing KIKVAPE. To ensure you excellent shopping experience, we sort out some frequently asked questions about shipping for your information. Don't hesitate to start a live chat with us online or email us at sale@kikvape.com if you have any question!
Do you ship worldwide?
We ship within the United States and internationally including Canada. We are striving to provide delivery to more and more countries. Feel free to contact us at sale@kikvape.com if you want to know more information about delivery to your country.
How much does shipping cost?
We offer free shipping on USA orders above $50
For orders under $50, shipping fee will be calculated automatically at checkout, depending on the Total Weight, Order Amount of your order and etc.
Please note that when shipping internationally we have no control over the custom fees/duties, in most cases our customers aren’t required to pay them but it may occur and it is not included in the shipping fee.
How long does it take to have my order shiped?
Items will be shipped out within 1-3 working days after full payment is received. Tracking No. will be updated to the email/phone number that you left with your order. We strongly recommend you to register as our Member in case that you have trouble on receiving the e-mail/texts.
If you realize that you entered the wrong shipping information or notice anything odd about your tracking, feel free to email sale@kikvape.com. We’re always here to help!
Where does KIKVAPE ship from?
Most of the orders are shipped directly from United States Warehouse.Few orders might will be shipped from HK, China. It depends on our inventory control.
What’s KIKVAPE's shipping options & how long does shipping take?
Note: Estimated delivery time below is for USA ORDER ONLY
Please also keep in mind that the estimated shipping time does not include the time it takes to process and package the order.
Estimates for determining delivery time is not guaranteed. We have absolutely no control over the package once we give it to USP or USPS and unfortunately we cannot control any delays that may occur. Sometimes either by weather, holidays or a mistake by a US Pemployee packages do get delayed, which is why cannot guarantee arrival dates or times.
- Standard Shipping (UPS) : 5-7 Working Days
Once you receive the tracking number from KIKVAPE, you can also track your order using the link below:
https://kikvape.com/pages/orders
If you have not received your items over 15 days after receiving the tracking number, please contact us at sale@kikvape.com so that we can help you out with that.
Do you ship to a PO BOX?
Yes, we can ship to PO Boxes via USPS.
What if my item breaks during shipping?
Although we inspect and double check every package that we send out to ensure the contents arrive in the same condition as they left, we cannot control what happens to the contents during transition.
Please note we do not accept returns on broken/defective items that are used, there are no exceptions. If the product arrives broken or defective please do not use it or throw it away!
Simply contact us within 48 hours of delivery, provide your order number and clear photos of the damaged item(s) and we’ll take care of the rest.
What if I entered the incorrect or need to change my shipping information?
Incorrect shipping information may cause delays, package to be delivered to the wrong person or fail to be delivered and returned to us. So please double check the order confirmation email that including the shipping information you entered after you place order. And please contact us immediately If you realize that the information you entered was incorrect/incomplete before it’s sent out or we’ll be unable to change the address but we’ll do our best.
Please also note that in case that any fees that occured due to incorrect/incomplete shipping information will be on your charge.
KIKVAPE'S RETURN POLICY
- If you are not satisfied with your purchase, you can file a return within 7 days.
- If receiving the wrong/defective item by mistake, you can contact us within within 48 hours of delivery for return/exchange along with your order number, photos or videos of what you receive.
- We only accept returns or exchanges for product(s) that are unused. Used products are not allowed to return/exchange under any circumstances.
For return/ exchange/ refund, please note that:
- Make sure to contact us under any condition
- 15% restocking fee will be charged on returns due to personal preference.
- Shipping fee that occured by return/exchange should be on your charge unless it is KIKVAPE’s fault to send you the wrong/defective item.
- Please use DHL/Fedex when return the package, which ensure you can get refund/replacement successfully
- Original shipping costs are non refundable since we already paid to send the package to you the first time which means that it will be deducted from your refund.
- In case that you receive the wrong item from KIKVAPE, and you happen to like it. You have option to keep it as well as enjoy a given discount (10% off).
- We strongly recommend you obtaining and saving your return tracking number until you are notified that we have completed your refund.
Once your return is processed, you will receive a refund for the amount you paid for the returned item back to the original method of payment.
FREQUENTLY ASKED QUESTIONS
What if I receive a broke item?
Please note we do not accept returns on broken/defective items that are used, there are no exceptions.
If the product arrives broken or defective PLEASE DO NOT USE IT OR THROW IT AWAY! Simply contact us within 48 hours of delivery, provide your order number and clear photos of the damaged item(s) and we’ll take care of the rest.
When will a replacement be sent?
Replacement will be sent out upon we receiving/inspecting the return pakage.
How long does it take for me to get a refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request.
If approved，your refund is credited back to the original payment source that you used when making a payment.
If you made a payment using your credit or debit card, the refund is credited back into that card. Depending on the card issuer, it might take up to 30 days for your refund to appear on your next card statement.
If you made a payment using your PayPal balance, the refund is credited back into your PayPal account within 24 hours.
If you made a payment partially using your card and PayPal balance, the refund of each partially amount is credited back into that card and PayPal account accordingly.
REPAIR CENTER
Our repair center is located in Tx,USA. If there is something wrong with the item and you need it fixed urgently(whatever within warranty or not), please send your products to our repair center. Our colleague will look after it and help you out. Pls conctact sale@kikvape.com to obtain the specific address.